Shipping policy

Shipping Policy

Processing Time
Orders are typically processed within 2–3 business days after payment is successfully received.

Shipping Times

• 🇺🇸 United States: 4–7 business days
• 🌍 Worldwide: 8–14 business days

Please note that shipping times are estimates and may vary depending on the destination, shipping carrier, customs processing, holidays, weather, or other circumstances outside our control.

Shipping Costs
Shipping costs are calculated and displayed at checkout based on your destination and the shipping option available for your order.

Order Tracking
When tracking information is available, we will provide it to you by email after your order has been shipped.

Customs & Import Duties
For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country. These charges, when applicable, are the responsibility of the customer.

Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number so we can help investigate the shipment.

Incorrect Shipping Address
Please make sure your shipping address is correct before completing your purchase. HausNovIQ is not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

Contact
If you have questions about your shipment, please contact us through our Contact page.